Privacy Policy

At Whitesville Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information such as your name, billing and shipping address, email address, phone number, payment and transaction information, order details and purchase history. We may also collect information you provide when contacting customer support, as well as certain device, browser, IP address, and website usage information. We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information

We may use the information we collect to process and fulfill your orders, arrange shipping and delivery, process payments, help prevent fraudulent transactions, send order confirmations and shipping updates, and respond to customer service inquiries. We may also use your information to provide information about products or services when appropriate, improve our website and customer experience, maintain website security, prevent misuse, and comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers. We generally do not store complete payment card information on our own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve the shopping experience. Cookies may also be used by third-party services that support website analytics, advertising, payment processing, or other website functions.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

5. Third-Party Services

We may use trusted third-party service providers to help operate our website and provide services such as payment processing, order fulfillment and shipping, website hosting, analytics, customer support, website security, marketing, and advertising. These providers may have access to information necessary to perform their services and are expected to handle it in accordance with applicable privacy requirements.

6. Information Sharing

We do not sell or rent your personal information. We may share information with service providers, payment processors, shipping companies, technology providers, or other trusted partners when necessary to operate our website and fulfill your orders.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, website, or business.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations. When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information, including the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain personal information, request information about how your personal data is used, and opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the information provided below.

10. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide consent for online services. We do not knowingly collect personal information from children without appropriate parental or legal consent.

11. International Visitors

Our website may be accessed by customers from different countries. Your information may be processed or transferred to service providers located in countries other than your own when necessary to provide our services and fulfill orders.

12. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us at support@whitesvilleshop.com.

Whitesville Shop
Address: 2 Chome-14-12 Midori, Sumida City, Tokyo 130-0021, Japan
Email: support@whitesvilleshop.com
Website: WhitesvilleShop.com