Return & Refund Policy

At Whitesville Shop, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may contact us to request a return or refund.

1. Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition. The item should also remain in its original packaging with any original tags or accessories included.

Items that have been worn, washed, altered, damaged after delivery, or returned without their original condition may not be eligible for a return.

2. Return Period

Return requests must be submitted within 30 days of delivery. To start a return, please contact us at support@whitesvilleshop.com with your order number and details about the item you would like to return.

We may request photographs or other information to help us review the condition of the item before approving the return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery. Please provide your order number and clear photographs showing the issue.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

4. Non-Returnable Items

Certain items may not be eligible for return where they have been used, washed, altered, damaged after delivery, or are otherwise not in their original condition.

Items returned without prior approval or outside the applicable return period may also be refused.

5. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, we will review the circumstances and may provide an appropriate return shipping solution.

For returns requested for other reasons, the customer may be responsible for the return shipping costs unless otherwise required by applicable law.

6. Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If the refund is approved, the amount will generally be credited to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Refund Amount

Approved refunds will generally cover the eligible purchase amount of the returned item. Original shipping charges may not be refundable unless the return is due to an error on our part, a damaged or defective item, or otherwise required by applicable law.

8. Exchanges

If you need a different size or replacement item, please contact us at support@whitesvilleshop.com. Exchange availability depends on product availability at the time your request is reviewed.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return or refund, please contact us at support@whitesvilleshop.com.

Whitesville Shop
Address: 2 Chome-14-12 Midori, Sumida City, Tokyo 130-0021, Japan
Email: support@whitesvilleshop.com
Website: WhitesvilleShop.com