Shipping Policy

At Whitesville Shop, we aim to provide a reliable and straightforward shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered after you complete your purchase from our website.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed. We carefully prepare each order before it is handed over to the shipping carrier.

Orders are generally processed within 2–3 business days. Processing times may take longer during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Time

After your order has been processed, delivery times depend on the destination, shipping carrier, customs procedures, and other factors outside our control.

Estimated delivery times are provided during the checkout process where available. Delivery estimates are not guaranteed and may vary depending on the destination and shipping conditions.

3. International Shipping

We may offer shipping to customers in different countries. International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or other fees charged by the destination country are generally the responsibility of the customer unless otherwise stated during checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your shipping information before completing your purchase.

If you notice an incorrect address after placing an order, contact us as soon as possible at support@whitesvilleshop.com. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

5. Tracking Information

When tracking is available, tracking information may be provided after your order has been shipped. Tracking updates can take some time to appear after the carrier receives and scans the package.

You can use the tracking information provided to follow the progress of your shipment.

6. Shipping Delays

Although we work to ensure orders are processed and shipped promptly, delivery delays may occur because of weather conditions, customs clearance, carrier disruptions, public holidays, incorrect address information, or other circumstances outside our control.

We cannot guarantee a specific delivery date when delays occur after an order has been handed to the shipping carrier.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@whitesvilleshop.com with your order number and relevant details.

For damaged packages, we may request photographs of the package and the item received so that we can review the situation and determine the appropriate resolution.

8. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue caused by the recipient, we will contact you regarding the available options.

Additional shipping charges may apply if the package needs to be shipped again.

9. Contact Us

If you have any questions about shipping, your order, or delivery, please contact us at support@whitesvilleshop.com.

Whitesville Shop
Address: 2 Chome-14-12 Midori, Sumida City, Tokyo 130-0021, Japan
Email: support@whitesvilleshop.com
Website: WhitesvilleShop.com